Bank Healthcare Assistant- Outpatients

Purpose of Job

Join our Outpatient Department and play a key role in delivering exceptional patient care. We are seeking a proactive and compassionate Health Care Assistant to work alongside our senior outpatient clinical team, ensuring a first‑class experience for every patient who walks through our doors.

In this varied and hands‑on role, you will support registered nurses and consultants across our Outpatient Diagnostic and Treatment Centres (ODTCs), contributing to the full spectrum of patient care—from chaperoning consultations and assisting with minor procedures to undertaking wound care, venepuncture, pre‑operative screening, and the application of splints and supports. You will also provide valuable assistance in our ultrasound, MRI, and X‑ray departments, helping to ensure clinics run smoothly and safely.

You’ll take responsibility for maintaining high clinical standards by performing essential governance checks, ensuring accurate patient records, supporting stock management, and keeping consulting and treatment rooms clean, safe, and well-prepared. Collaboration is key, and you’ll work closely with Front of House and the wider outpatient team to deliver seamless, efficient and patient‑centred care.

If you are flexible, organised, eager to learn, and committed to making a meaningful difference every day, we would love to hear from you. Become part of a supportive, forward‑thinking team where your contribution truly matters.

Dimensions

·       Be integral to and supportive of the wider outpatient team

·       Work within the boundaries of his/her existing knowledge and skills always.

Principal Accountabilities

1. To support registered nurses in the assessment of care and participate without direct supervision in the planning, implementation and evaluation of nursing care of patients who attend the ODTCs. Deal with client and consultant requests in an efficient and professional manner.

2. These duties may include but are not limited to: chaperoning during patients consultations, assisting consultants with injections and minor procedures, wound assessment and changing of dressings, removal of casts, venepuncture, MRSA screening, pre op screening, application of splints/supports/braces and assisting the registered nurse with more complicated procedures.

3. Assist the radiologists during ultrasound clinics by organising clinic lists, preparation of patients and assistance during sterile procedures.

4. Assist in the MRI/X-ray department when required to ensure efficient running of the lists without compromising patient care.

5. Ensure the safe use and maintenance of equipment used within the clinic.

6. Perform mandatory daily and weekly checks to ensure all clinical governance standards are adhered to.

7. Ensure accurate records are entered into the patient information system.

8. Monitor stock within the imaging suite and the ultrasound department and ensure enough supplies are always available, assisting with completion of stock usage sheets and weekly stock takes as required.

9. Responsible for the cleanliness and the day-to-day maintenance of the consulting rooms and treatment rooms.

10. Be committed to working flexibly within a dynamic environment, responding to the changing needs of the service.

11. To participate in the evaluation of complaints, incidents and accidents

12. To work within and be aware of the organisations clinical policies and guidelines

13. Liaise closely with Front of House staff to manage the expectations of all clients by ensuring that they are kept informed of any delays.

14. To undertake any other duties from time to time as required by the line manager.

• Undertaken a relevant phlebotomy course and current clinical practice in this area

• NVQ 3 in Healthcare (or equivalent)

• IT literate 

• Previous experience in a similar role, within either an NHS or private hospital setting 

• Previous experience in working in an outpatient environment

• Knowledge of orthopaedic clinical policies and procedures including Health and Safety procedures

• Fluent communicator with good interpersonal skills 

• Ability to follow a clear instruction and feedback to senior staff 

• Ability to work as part of a team, as well as on own initiative 

• Able to prioritise and meet deadlines 

• Able to work with minimal supervision 

• Flexible helpful attitude