Children and Young People Service Lead

Role Overview

The Children and Young People (CYP) Service Lead is an expert paediatric nurse with significant experience in paediatrics and service delivery. They will be responsible for providing dedicated, expert strategic direction and clinical leadership on the design and implementation of children and young people services across outpatient and inpatient settings. They will ensure the delivery of high-quality care, which meets professional and regulatory best practice standards for all children and young people accessing services at Fortius Clinic. The CYP Service Lead will design, implement and monitor our pathways, and work closely with consultants and business delivery teams to expand and improve related services. The CYP Service Lead will provide motivational leadership and support a culture of evidence based personalised care throughout the organisation. They should be approachable, accountable, collaborative and contribute to the senior leadership team at Fortius.  They will also act as a safeguarding lead and be a subject matter expert for all colleagues.

Key Responsibilities

CYP management and leadership

• Providing highly visible leadership, implementation and oversight of CYP services and care, ensuring alignment with statutory requirements, national guidance and organisational priorities. 

• Be responsible for the safety, quality and effectiveness of CYP pathways and care, ensuring clinical excellence across inpatients and outpatients

• Leading the development, delivery, audit and monitoring of CYP services, including WNB data, implementing action plans and presenting assurance metrics.  

• Leading the identification, assessment, documentation and mitigation of CYP risks, through gap analysis and quality improvement measures.

• Provide expert advice and support in relation to CYP services and care, including safeguarding and liaising with external agencies as required. 

• Leading the development, review and implementation of CYP policies, procedures, guidance and communication strategies.

• Establish and maintain a network of CYP link practitioners / nurses,  and ensure that Fortius has well maintained CYP competencies for all relevant nursing staff.

• Lead education and training in CYP care, including induction, development programmes, mandatory training and targeted education where required. 

• Providing professional advice and support to managers, clinicians and staff on CYP and safeguarding matters. 

• Preparing reports and assurance updates for senior leadership, governance committees and the Board, including an annual report and programme of development for CYP services at Fortius.

• Working closely with consultants, the safeguarding committee and the Paediatric Lead Consultant to support them in their role.

• Collaborating with key stakeholders including; clinical leaders, consultants, business development, quality and governance team and external partners to strengthen and enhance and expand CYP services at Fortius.

• Lead on regulatory compliance and evidence of best practice for CYP related matters, ensuring we are prepared for external inspection.

• Pursue professional accreditations for Fortius related to CYP and safeguarding

• Coordinating / Deputising for the chair in the Safeguarding Committee meetings. 

• Providing direct clinical care and treatment to CYP patients and their families as required

• Ensure the correct resources /equipment are available to deliver CYP services and the environment is adapted and suitable for CYP services

• To ensure there is CYP friendly information, health promotion, toys and resources, including for children with autism and neuro diverse conditions

• To make external links which supports safeguarding for children such as schools and social services

• To advise on the safe management of medicines for children, and work with pharmacy, nursing and medical colleagues to implement processes

• To work with consultant colleagues to guide on best practice for CYP care including holistic assessment, documentation and safeguarding 

• To ensure that children, young people and their families are involved in the planning of their care, and that their experience is used to improve services.

Other duties

·       Responsible for contributing to the delivery of evidence based exceptional quality care to all patients

·       Provide motivational and inspirational nursing leadership through excellent communication, role modelling and staff development

·       To establish collaborative working relationships and effective communications between all members of the multidisciplinary team and our consultants

·       To be an active and effective member of the senior Fortius leadership team, including taking on lead roles, attending and participating in committees and groups, taking responsibility of areas for development and contributing to the overall delivery of a quality, safe and effective service

·       Actively seek out feedback from the team and colleagues, including direct reports and line management, on at least an annual basis

·       To lead, support, supervise and instruct the team through the process of change, demonstrating tenacity, drive professional integrity, balance and perspective.

·       Mentor and coach nursing staff, supporting their professional development and fostering a learning environment aligned with NMC and RCN standards

·       Support staff wellbeing by being approachable, empathetic, honest, respectful, and caring as a manager.

·       To ensure that information / decisions are cascaded appropriately to all members of the team through tools such as regular timetabled meetings (for which minutes are produced), newsletters and other relevant communication strategies

·       Encourage reflective practice and continuous professional development

·       To participate in the education and supervision of students and nursing staff

·       Remain up to date with best practice, national changes in guidance and professional regulation. Share and implement this knowledge with the team and hospital.

·       Support sustainability agendas and looks for opportunities to protect the planet

·       Supports a diverse team and promotes equality and an inclusive workplace

·       Where appropriate, interpret and present clinical information to patients and their relatives, demonstrating highest levels of interpersonal and communication skills ensure that patients and their carers have sufficient relevant verbal and written information during the patient’s stay.

·       Disseminate national changes or updates in CYP best practice throughout the organisation

·       Support the Director of Nursing in their role.

·       Participate in recruitment, people management, internal and external investigations.

• Attend key daily operational huddles / meetings to have oversight of activities and provide trouble shooting advice.

Measurements

• Regulatory body inspections aiming for Outstanding in CQC

• Clinical and managerial Key Performance Indicators (KPIs)

• Cost (KPIs), proficient budget management and efficient use of resource

• Compliance with policies and procedures

• Patient reported outcome measures, patient satisfaction and experience

• Adherence to NICE Guidelines, Professional Standards and Best Practice

• Staff feedback, patient feedback, survey results and personal feedback

• Training, education and competency compliance in CYP

• Audit results and quality improvement programmes

This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in accordance with operational need or circumstances and in consultation with the job holder.

• Qualified Children’s nurse and NMC registered

•       Nursing degree

•       Health or leadership related Masters

•       Leadership / management  qualification

•       Evidence of post registration education and development

•       Orthopaedic or surgical specialist education

•       Practice assessor qualification

•       Current APLS or EPALS certificate, or willingness to obtain within six months of appointment.

•       Advanced patient assessment qualification

•       Level 4 safeguarding or willingness to achieve within 3-6 months

•       A minimum of 5 years full time experience in children’s nursing

•       Extensive leadership experience

•       Significant clinical experience at least as a band 7 equivalent

•       Independent hospital experience

•       NHS / public hospital experience

•       Extensive surgical / orthopedic nursing experience

•   Inpatient and outpatient nursing experience

• People management experience  including recruiting, giving feedback, managing sickness and appraisals.

• Experience in investigating incidents and managing initial patient complaints

• Significant experience at problem solving, risk assessment and preventing operational  challenges

• Experience in consultant engagement and business development

• Competent IT skills including word, team and excel

• Quick to pick up new programmes and able to use in house EPR and related systems

• Able to present work in a user friendly and engaging way

• Can communicate through email in a polite, professional and easily understandable way

• Excellent communication skills, ability to demonstrate empathy, de escalate conflict and respond to concerns

• Able to make rapport with a diverse group of stakeholders

• Create a sense of calm, safety and trust  

• Motivated, self-directed and ability to act on own initiative

• Positive attitude, inspiring, demonstrate the Fortius Values

• Time management, ability to priortise and re priortise

•  Excellent organizational skills

•  Accountable, professional

•  Takes responsibility for making decisions

• Evidence of professional leadership and management

• Inspire confidence in others, coaches, supports, directs

•  Flexible, creative, meets the service needs

•  Excellent communication, analytical, and judgment skills.

• Ability to interpret financial plans and disseminate amongst others

•  Ability to provide clinical supervision and management oversight.

• Ability to lead / contribute to the creation and implementation of protocols and policy